Return & Refund Policy
Return & Refund Policy
At Women Stylo, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns and Refunds
We accept returns for both defective and non-defective items within 14 days of delivery. Items must be:
-
Unused, unopened, and in original condition
-
In original packaging with all tags and accessories
-
Accompanied by proof of purchase
Final sale and custom-made items are not eligible for return unless stated otherwise.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@womenstylo.store Include:
-
Clear photos of the item and packaging
-
Your order number and a description of the issue
Depending on your preference, we will:
-
Issue a full refund, or
-
Send a replacement at no additional cost
Please keep the original packaging until the issue is resolved.
3. How to Initiate a Return
You can start a return by:
-
Emailing us at support@womenstylo.store with your order number and reason for return
-
Or by using the live chat feature on our website
Once approved, we will provide a Return Authorization Number and instructions for return shipping.
4. Return Shipping
-
All return shipping costs are the customer's responsibility, unless the item is defective or the return is due to our error
-
Customers are responsible for return shipping, packaging, tracking, duties, or customs charges
-
No restocking fees will be charged
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order separately.
6. Order Cancellations
Orders can be canceled before they are shipped for a full refund. Once dispatched, they cannot be canceled, but the item can still be returned according to this policy.
7. Refunds
Approved refunds will be issued to your original payment method within 10 business days of receiving the returned item. You will receive a confirmation email once the refund has been processed.
8. Delayed Refunds
If you haven’t received your refund within 15 business days after approval, please contact us at support@womenstylo.store with your order number and payment details. Our team will investigate and assist you promptly.